TERMS AND CONDITIONS

All images, texts and other contents of this website and other social media platforms belong to C’est Jenial. Use of any of these elements without written permission from the author is not allowed. Any interests in republishing any of my photos or work should be communicated in writing to me. You may reach me by using the contact form in this website or direct messaged through other social media platforms.

 

All of C’est Jenial’s creations are made for decorative purposes only. They should not be given to children as toys.

The customer is responsible for the use as well as secure installation of the garlands, and other decorations from C’est Jenial once the order has been received.    

Materials and Technique

All materials and techniques used to create every item is listed in the Product Description section found in each product page.  It is the customers responsibility to decide whether the product is appropriate for his/her condition before placing an order.

 

All 100% handmade

My creations are all made by hand and the process include drawing, cutting, stuffing and sewing. It is therefore possible to have some slight differences in each creation which make each item truly unique. However, I guarantee that such differences will not be very significant and that each and every item will respect the major features of the product model.

With regards to colour, all colour swatches are captured under natural lights with very minimum editing involved. However, differences in screen resolutions should be considered. All colour choices indicated by the customer will be considered correct and will be the only basis in fulfilling the order.

 

Products and Delivery Time

Personalized, customizable

All of my creations, unless stated otherwise are on made to order basis only.

An item is considered personalized if they involved names, words or phrases written by the customers, and personal preferences for colours. For my current listings, the following items are considered personalized:

Name banners, animal garlands, and sweet garlands.

The customer is required to be clear and specific about the details of the personalized items. This includes, correct name and word spelling, correct gender for the character, clear colour choices and specific colour assignments. All this information should be indicated in the NOTE TO SELLER box in the check out page.

All details coming from the customer will be the only basis in fulfilling the order. 

Work will begin after full payment for the orders are placed. I will need a minimum of seven days for each item and may require a longer time for multiple orders before I sent them out to the post. 

Any changes in the delivery time will be communicated to the customer.

Items in stock

Items in stock are not considered customizable. Colours and sizes are therefore as shown in the product catalog.

All items in stock will be sent to the post within 2 days. Please note that delivery time may vary depending on where you live, any delays however is beyond any of my control.

 

Delivery and Shipping Charges

Packaging descriptions including dimensions for each product are indicated in the product description in the product catalog.

The customer is responsible for the  shipping charges of the product ordered. Price of which are indicated in the product description and upon check out.

All orders will be shipped using La Poste Suisse. All charges and estimated delivery time are based on the courier’s policy.

For international shipping, note that customers have the responsibility to cover any custom taxes.

 

Damaged Goods upon delivery

I send out all orders in their best form and condition and pack them in such a way that your orders are protected the best way possible during shipping. 

C’est Jenial is not responsible for any damages incurred during the shipping. Any complaints should be communicated right away to the Post or courier responsible for the delivery.

Method of payment

 

For Switzerland: Payment through bank: Postfinance and Paypal

For Other countries: Paypal 

 

RETURNS

If you have any problems with your orders, make sure to communicate it to me right away by sending an email with attached picture of the product. Only reasons concerning production defects such as loose stitch or loose parts or if I send you the wrong products will be considered for returns.

Note that regular wear and tear and mishandling of the product will not be considered as reasons for return.

Personalized items are excluded from any returns or exchanges.

Any dissatisfaction and returns must be communicated within 14 days from the date of receipt of the product.

 

USE OF INFORMATION

All information collected from the customers will be used solely for the purpose of delivery of service. Information such as Full Name and address will be shared only to the courier company (La Poste Suisse) for delivery purposes.